Effects lights always on in Zed 22-fx

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This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 years, 2 months ago.

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  • #83533
    Profile photo of secondjay
    secondjay
    Participant

    Hi guys,
    I see the effects lights are always on in Zed 22-fx as you see in the attached image file (Effect #1-8). Is my machine out of order? or Did I mess up something here?
    The fader and knobs for FX don’t work either so I am not able to apply effects.

    Thank you in advance

    Jay

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    #83540
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Jay,

    Please start a ticket at support.allen-heath.com for assistance with this.

    Thanks!

    Alex

    #83733
    Profile photo of secondjay
    secondjay
    Participant

    Hi Alex
    I submitted a ticket at the A&H support page and had a response telling to consult with a local dealer. The shop is located in Quebec, 1000 km away from my town.
    Unfortunately, I haven’t got any response from the dealer for about a week. Seems that the local guy is not available or the shop is closed.
    Would you help me to get some parts (e.g. Effects Circuit Board for Zed22FX)? Do you know any local shop in Ontario, Canada?
    Thank you.

    Jay

    #83749
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Jay,

    You would need to contact your local distributor for spare parts inquiries or to book the console in for a repair as this is not something we can do at the factory. You can find the details for our distribution partner in Canada here: https://www.allen-heath.com/dist_type/canada/

    Thanks!
    Alex

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