DNA Issue after repair

Forums Forums SQ Forums SQ troubleshooting DNA Issue after repair

This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 1 month, 3 weeks ago.

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  • #104064
    Profile photo of Phill
    Phill
    Participant

    Hi Guys,

    Just a quick question to the A&H Guys..as I couldn’t find after searching…
    Ive just got my SQ6 back from repair (new main board) so my DNA has obviously changed, and so plugins won’t auth on the desk, who do I get to sort this the web shop or AT guys ?

    Cheers,
    Phill

    #104080
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Phill,

    I’m sorry to hear this happened.

    Please contact our distribution partner to explain what’s happened. They will then contact us so we can transfer your add-ons.

    You can find their contact details here: https://www.allen-heath.com/where-to-buy/

    You can go to support.allen-heath.com to submit a request if you need further assistance.

    Thanks
    Alex

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