dLive and ME Issues

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of Michael Michael 5 years, 7 months ago.

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  • #54434
    Profile photo of Yacob
    Yacob
    Participant

    Hello all,

    This morning when I started up my console, a few things started acting weird.
    Firstly on the console: it took a little longer than usual to start up. Not a big deal. Secondly, my preamp gain wasn’t showing up on the strip.

    The biggest problem I am having is with the ME system. One of the ME-1s we have wont sync up with the system. Im not quite sure if this is a problem with the console output or the ME system. I have tried copying over a show file from a working one. It copies over but wont pass any audio or names.

    Any help at all will be greatly appreciated.

    Thanks in advance!

    Jacob Everett

    #54455
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Jacob,

    Sorry to hear you are having trouble with your system. If it’s always the same ME-1 at fault, I suspect the problem is with the ME-1 unit. However to diagnose and resolve this I suggest you contact our local distributor or create a Support ticket at http://support.allen-heath.com/

    You can also attach the Logs and Show files from your dLive so they can look into the other issue for you.

    #54465
    Profile photo of Michael
    Michael
    Participant

    Hi Jacob,

    In my admittedly limited experience, the preamp gain control will not display for purely digital signals. Were you using a digital or an analog source on the affected channel strip?

    I’ve also experienced issues with ME-1s that were on an older version of firmware, especially in terms of inheriting stereo linking, which doesn’t seem to be your issue. Are your ME-1s and ME-U running the most recent firmware? Or perhaps is that ME-1 on a different version of firmware than the rest of your units?

    Also note that ME-1 units can be daisy chained, but each unit after the first one would require its own power supply, as only the first unit can receive power from the ethernet cable.

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