dLive and ME Issues

[Yacob]

Hello all,

This morning when I started up my console, a few things started acting weird.
Firstly on the console: it took a little longer than usual to start up. Not a big deal. Secondly, my preamp gain wasn’t showing up on the strip.

The biggest problem I am having is with the ME system. One of the ME-1s we have wont sync up with the system. Im not quite sure if this is a problem with the console output or the ME system. I have tried copying over a show file from a working one. It copies over but wont pass any audio or names.

Any help at all will be greatly appreciated.

Thanks in advance!

Jacob Everett

[Nicola A&H]

Hi Jacob,

Sorry to hear you are having trouble with your system. If it’s always the same ME-1 at fault, I suspect the problem is with the ME-1 unit. However to diagnose and resolve this I suggest you contact our local distributor or create a Support ticket at https://support.allen-heath.com/

You can also attach the Logs and Show files from your dLive so they can look into the other issue for you.

[Michael]

Hi Jacob,

In my admittedly limited experience, the preamp gain control will not display for purely digital signals. Were you using a digital or an analog source on the affected channel strip?

I’ve also experienced issues with ME-1s that were on an older version of firmware, especially in terms of inheriting stereo linking, which doesn’t seem to be your issue. Are your ME-1s and ME-U running the most recent firmware? Or perhaps is that ME-1 on a different version of firmware than the rest of your units?

Also note that ME-1 units can be daisy chained, but each unit after the first one would require its own power supply, as only the first unit can receive power from the ethernet cable.

[Author]

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