Dissapointment with A&H and Innofader missing item

Forums Forums Other A&H products Dissapointment with A&H and Innofader missing item

This topic contains 5 replies, has 3 voices, and was last updated by Profile photo of dobby dobby 3 weeks ago.

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  • #101692
    Profile photo of dobby
    dobby
    Participant

    Yeah as the title says i cannot believe i bought a PX5 mixer yesterday and as advised by A&H a Pro2 innofader just to be told by both parties we don’t actually have an adapter plate (should have been addressed by both parties back in 2017 when mixer was created) and you will have to go looking to another company to track it down, what a frickin start to things. Thanks A&H for mis informing me in your info that this is the innofader to get, never mind no one really took the bother of includinig an adapter plate or even liasing properly with innofader so the poor guy over there could cobble one together in time.

    Correct me if i’m wrong please but that’s my experience on the first day of owning both of these products.

    #101694
    Profile photo of SteffenR
    SteffenR
    Participant

    What the hell are you talking about? Are you sure that this is the right place for this?

    It’s a user forum for A&H mixers…

    #101695
    Profile photo of dobby
    dobby
    Participant

    Hi Stephen, yes i have a new A&H mixer, it’s a PX5, what do you have?

    #101696
    Profile photo of SteffenR
    SteffenR
    Participant

    dLive and QU-16

    #101699
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi @dobby –

    The innofader Pro2 is an optional upgrade for the PX5 and as a third party product intended for use with lots of different mixers, it can require adaptors for use with different mixers.
    Not everybody wants to switch their crossfader and as we do not manufacture or supply the innofader, there are three parts to this:
    – The PX5 – available through A&H distributors > dealers
    – The Pro2 – available through innofader distribution > dealers
    – The adaptor – also available through A&H distributors > dealers

    The innofader site ( https://innofader.com/mixers.php?id=217 ) provides the A&H part number for the mini adaptor board required, along with a link to the list of our distributors for all regions.
    Checking the part number, we are showing them in stock, so it’s simply a case of talking with your local dealer or distributor and requesting part 004-892JIT.

    I notice that you’ve contacted us about this through our support system and have already been provided with all of this information, so I can only presume you’re posting here because you weren’t aware of this at the time of purchase and are now frustrated (understandable), perhaps you got both the PX5 and Pro2 from the same place and they told you they would work together with no adaptor required?

    The only place where I can still see some confusion is your comment “…you will have to go looking to another company to track it down.”. To clarify, we are the manufacturer (of the mixer and the adaptor), but all sales of our products and any accessories/parts are through our distribution partners around the world, we do not sell anything directly.
    So we’re not saying ‘we don’t have it, you’ll have to track it down from another company’ it’s just that you’ve been directed to our distributor for the UK who will be able to sell it to you.

    I’m sorry that your experience so far has not been ideal, but hopefully you’ll be able to get everything set up exactly as you want it in next to no time.

    Thanks,
    Keith.

    #101702
    Profile photo of dobby
    dobby
    Participant

    thanks Keith, i’m in agreement with you.

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