Dante Card no longer connects to the network on SQ6

Forums Forums SQ Forums SQ troubleshooting Dante Card no longer connects to the network on SQ6

Tagged: 

This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 years, 1 month ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #84359
    Profile photo of GX
    GX
    Participant

    Our Dante card is no longer connecting to the network. We have other Dante devices on there and we’ve isolated it that it is an error with the card. We had it initially connected to the primary connection and we no longer can see it. Then we switched it onto the secondary then we see the device, but when we try making the secondary in switch mode so it can connect back to SQ6, it will not work again. I can’t seem to find a place to wipe the settings for the SQ6 Dante Card.

    Note: I wiped all DHCP reservation so that we can ensure that isn’t on our network side. Now we realized that the date card is

    #84365
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi GX,

    Please start a ticket at support.allen-heath.com for assistance with this.

    Thanks!

    Alex

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.