Hi Louis,
Did you have a Custom Control file already saved on a PC and to your CDM32 Mix Rack?
All Custom Control information is stored in the Mix Rack and users are accessible via the surface.
Once you have created a Custom Control layout in Custom Control Editor, you need to make sure you give it a ‘User’ name. Upload your saved config to your Mix Rack over the network from your PC.
Now that you have done this, on your surface, go to Mix Rack –> Config –> User Profiles.
Name the required number of User Profiles on the surface. Make sure that the user permissions are correct and that the user profiles you require are set to active.
You will need to name your User Profiles that you require, exactly the same as the User Profiles you have set for each Custom Control Layout.
Once you have done this and your show is saved, you can now connect and log into the Custom Control App using any of these User Profiles from any device connected to the netowrk port or via a router connected to the network port of the Mix Rack e.g. a laptop or an iPad.
I hope this helps and if you require any further support with this, please submit a ticket to support@allen-heath.com.
Kindest Regards,
Nicole
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