CQ4You No Mix

[RCastroTierra]

Hi,

This is Ricardo, from Spain. I am a user of CQ20B.

Everything was fine until last week. A “NO MIX” alert shown up on CQ 4 YOU App over some Android devices. The strangest issue: Not happened before. Just out of the blue.

i saw this topic: https://community.allen-heath.com/forums/topic/sq4you-no-mix

It is a different model, and asks to open a ticket.

The handy solutions does not work: Reebot, uninstall app and install again, etc.

I will really appreciate any help or suggestions.

Best Regards.

[Brian]

Just some troubleshooting steps….

1) Your mobile device was connected to the same network as the CQ console (ie it wasn’t trying to connect over a data connection because wifi was turned off)
2) Your console has aux sends set up (ie it wasn’t reset or changed to a status that doesn’t have any mixes set up).
3) You were able to make a valid connection to the console.

After confirming all of this and establishing a valid connection to the console, there were no “mixes” to choose from in the app? If this is the case, then I would suggest reaching out to A&H support directly. However in 99% of the cases where people cannot connect to the system, it is usually a connection/network issue that needs to be solved by the user and not a system/app issue.

[RCastroTierra]

Hello Brian,

Thank you for your answer and advise.

I meet the three requirements mentioned. But point 3 is somehow a hit.

The App lost the “profile information“. It means that the output assigned lost properties. As a result, showed up disconnected. No MIX message.

Since make a valid connection (assing once again output on the app) works fine.

Surely something changed not being conscius. Anyway, is solved.

Thank you!

[Author]

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