@Rocketman
You’ve already received 2 good suggestions.
The question remains, however, whether and why the snare produces a significantly higher level.
> We’ve tried switching channels, nothing changes.
So if the kick on input 1 is perfect and the snare on input 2 is clipping, and you swap the two, will input 1 be clipped.?
> I have the input gain on his channel at 4 and, its still clipping.
> Am I choking off his signal by running the snare channel input gain at 4?
What does 4 mean?
According to the manual, you can set a gain of -5 to +60dB on the QU.
So if it’s currently set to 4dB, you could reduce it to -5dB = 9dB less.