Channels "UN-ganging" spontaniously

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This topic contains 5 replies, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 1 week, 1 day ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #88633
    Profile photo of DanielK
    DanielK
    Participant

    Hi all,
    I’ve had this issue for about 8 times during 30+ shows.
    I have two sets of ganged channels (ST1L-ST1R and ST2L-ST2R) . During show (in which I use 8 scenes) sometimes I find out that one of the channels is ‘un-ganged’. I have no clue where that comes from. When I gang the channels again, everything works fine again.

    Anyone has this issue before?

    I started another topic (about MIDI problems with QLab see: topic here ), could this be related? Is it possible that QLab MIDI sends an ‘ungang’ message in stead of a scene change?

    #88634
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Daniel,

    There is no control over ganging via MIDI, but it could be a scene that doesn’t have this ganging information. If you block ganging changes in the global filter, does this solve the problem?

    Thanks
    Alex

    #88668
    Profile photo of DanielK
    DanielK
    Participant

    Hi Alex,
    Ganging changes were already blocked in global filter!
    All scenes have the same ganging info (for as far as i know, next time i will unblock the global filter and see what happens when i recall the scenes.).
    It didn’t happen yesterday but it did two days before. Same show, same scenes.
    Strange.

    Thanks, Daniel

    #88671
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Daniel,

    That is strange!

    If you’re able to recreate this behaviour, please go to support@allen-heath.com to start a support ticket.

    Thanks!
    Alex

    #88735
    Profile photo of DanielK
    DanielK
    Participant

    Hi Alex, I’ve been able to reconstruct this issue.

    It happens when I recall a scene while moving the ganged faders.
    In my case, i was doing a fade on the sq, while Qlab sends a program change. You feel a light ‘bump’ on the ganged channel fader and after that the channel is ‘unganged’.
    This also happens if i do the scene recall on the SQ itself, and also when I ‘re-recall’ the scene I am in.

    Still not sure if it is a bug or if it can be prevented by setting different global/scene filters.

    Thanks, Daniel

    #88740
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Daniel,

    Thank you for letting me know!

    Have you started a support ticket already? If not, please include your show folder in the ticket so I can pass it to our software team.

    Thanks!
    Alex

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