Can´t register new SQ Waves Card

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This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of Senny Senny 3 years, 7 months ago.

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  • 2019/06/21 at 12:47 am #84744
    Profile photo of Andre S
    Andre S
    Participant

    Hi girls and guys,

    maybe any of you can help me. I wanted to register my newly acquired SQ Waves card here (https://www.waves.com/account/register) but after typing it in the field, it always says: invalid serial number…In order to download the Allen & Heath M-Waves software, you must first register your M-Waves card serial number.
    What can I do?

    Cheers

    2019/06/21 at 8:10 am #84750
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Andre,

    Please start ticket at support.allen-heath.com and I can take a look at this for you.

    Thanks!

    Alex

    2019/06/25 at 9:32 pm #84831
    Profile photo of lahnton
    lahnton
    Participant

    Hi Andre,

    I had the same problem today and I found out, that the number you need for the registration is not the serial number of the A&H module, it is the number (32 digits) on the white label that is fixed on top of one of the processors.

    Cheers

    Harald

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    2019/06/27 at 10:02 am #84873
    Profile photo of Andre S
    Andre S
    Participant

    Hi Harald,

    very interesting! I´ll try that.

    Cheers!

    2020/09/04 at 9:49 am #94630
    Profile photo of Senny
    Senny
    Participant

    This helped me even though I’ve registered a waves card before. Oops.

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