Topic: Blank Screen | Allen & Heath Digital Community

Blank Screen

This topic contains 7 replies, has 5 voices, and was last updated by Chief 8 years, 9 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)

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2015/04/12 at 9:34 am #46813

jet1968
Participant

Anyone else encountered this?

Been using my Qu-16 for over a year without any issues, just recently and since the 1.7 upgrade, when i turn the mixer on, the blue power light illuminates on the back but nothing else happens – no screen, no lights anywhere. Turning off and then on again usually rectifies the problem and its completely random, worked fine all last week and then got to the gig last night, switched it on and nothing but the blue power light, so a quick off and on again seemed to cure it.

2015/04/12 at 10:38 am #46814

robbocurry
Participant

Never had that.
Random issues are always a nightmare!
Probably best to contact service centre.
BTW, do you still have iPad access when you have the blank screen?

2015/04/12 at 12:38 pm #46817

jet1968
Participant

Not tried iPad access, though I doubt it will work as there are no other lights on the desk apart from the power indicator, seems like the desk isn’t booting up properly? will try the iPad next time it occurs

2015/04/12 at 2:20 pm #46823

[XAP]Bob
Participant

Might be a psu issue – second boot up is after capacitors have charged?

2015/04/12 at 7:35 pm #46828

jet1968
Participant

possibly, just done a hard reset and re-installed 1.7 to see if that cures it, should be able to tell over the next week

2015/04/12 at 9:45 pm #46830

Einstein
Participant

I don´t know if I have a similar trouble.
I bought my new Qu-24 a month ago. Yesterday, during a soundcheck before a metal show, the screen turning off!!
The only way to turning on was using the on/off switch. Today, I revised the scenes used last night and a similar success comes to me.
Whats happening?

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2015/04/13 at 7:46 pm #46887

jet1968
Participant

Looks like you still have the lights working but no screen, I had nothing lighting up, just the power LED on the rear.
Since I did the hard reset yesterday and reinstalled 1.7 I’m happy to report the desk is booting up as normal so far, it’s been switched on/off at least a dozen times since.
I can give you a contact email at tech support if you would like? They usually respond same day

2015/07/14 at 8:45 pm #49275

Chief
Participant

Yes, still have I-pad access, touch screen went blank during operation, have no reason why
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