Avantis won’t boot up

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This topic contains 4 replies, has 5 voices, and was last updated by Profile photo of Keule Keule 8 months, 2 weeks ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #93767
    Profile photo of cknowland01
    cknowland01
    Participant

    I’m tech director at a local church. One of my tech failed to shut down the Avantis sequentially and threw the whole power supply off. The board won’t boot up. I did an advance option and updated firmware. Still nothing.

    It’s showing the & logo on left screen and the user admin page on the right. Random. Frozen. Useless. The board has been in place for about 2 months.

    #93769
    Profile photo of volounteer
    volounteer
    Participant

    @cknowland01

    are you sequencing power on each device manually or do you have a power controller that does it after you properly turn off the mixer and it says safe to shut down?

    #93771
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    If the user login screen is displayed, I assume you tried to log in as one of the users? After a clean shutdown the desk will log in automatically with the last active user, unless a password is set. It sounds like the desk is expecting a manual log in. If that isn’t the case and the screen is indeed frozen, please contact us at support.allen-heath.com with a picture of the screens and we’ll be happy to assist.

    #94210
    Profile photo of Centner
    Centner
    Participant

    having a similar issue. pulled my GlD out dropped the Avantis in and got everything configured. Went to set up the wireless went tinot setup menu and turned on enable DCHP – did a proper shut down to activate the changes but the board wont reboot – it sits in the boot up screen with the “&” symbol on both screens – left it for 2.5 hours still nothing – tried a firmware update and no changes.

    Colin

    #95474
    Profile photo of Keule
    Keule
    Participant

    There where similar, but not same problems with the gld and dhcp

    Try to hook in there, is a proper dhcp server running and connected?

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