Avantis freezing

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of Nicola A&H Nicola A&H 2 weeks, 4 days ago.

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  • #101194
    Profile photo of tperk005
    tperk005
    Participant

    Since we upgraded to 1.10 back at the end of March, every now and then our Avantis will completely freeze up forcing us to do a forced restarted. It happens at really random times, no rhyme or reason to it. But usually after about 2 hours is when it would freeze. At first I thought it might be a networking issue. Originally had other computers on the same network and after some tests, running it without the network cable was the only thing that caused it not to freeze. So I set up a completely new network with just the Avantis and an iPad running the mix app. Ran the console for 7 hours a few days ago and had absolutely no issues. Today, after about 4 hours, the board decided to freeze again.

    Anyone else having a similar issue? Sweetwater/A&H have suggested restoring to factory settings and try to downgrade the firmware back to 1.03.

    #101684
    Profile photo of AudioBL
    AudioBL
    Participant

    Hi @tperk005

    We had the same issue from now and then. But it never happened during a show luckily. I hope that the 1.11 firmware upgrade will be available soon.

    #101687
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    V1.11 should be out soon, however the fact the mixer was not freezing when disconnected from the network points to a possible network conflict. Was the recent freeze just with iPad and router?

    Before downgrading I would suggest opening a ticket with our Support team, giving as much detail of your network setup as possible. IP address and subnet of mixer, router, and any other device on the network, also DHCP range of the router or server.

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