Anyone opened up their SQ?

Forums Forums SQ Forums SQ general discussions Anyone opened up their SQ?

This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of whatsoup whatsoup 1 year, 5 months ago.

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  • #87661
    Profile photo of whatsoup
    whatsoup
    Participant

    A mute button on my desk has stopped working.

    I’m out of warranty already! Contacted service centre but they can’t give me rough estimate of cost, and don’t really want to send it in for an unknown charge when I can live without that channel – for now.

    Seeing as it could just but the rubber not making contact with the mute switch I was thinking about opening the desk myself. Has anyone any experience with this?

    #87664
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Whatsoup,

    We would never recommend, and strongly advise against opening your SQ, in or out of warranty. It’s possible that this is a key mat issue that we’ve seen before and it is important for this to be looked at by your distributor.

    We are supplying replacement key mats free of charge for units with this issue once the distributor confirms it is the cause.

    Thanks
    Alex

    #87712
    Profile photo of whatsoup
    whatsoup
    Participant

    Thanks Alex. I am more concerned about the price of the labour. I will contact Audio Technica again and see what they say

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