Allan & Heath CQ-18T (recording is extremely low using USB)

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  • #119484
    Profile photo of mtnaw160
    mtnaw160
    Participant

    I Purchased this new CQ-18T, and I used it during live events and recorded the using USB HD. it recorded the live events music, but it’s extremely low sound. I am not sure what I did wrong that the sound is so low. I used Audacity software to fix the issue, but it took a lot of my time. Any suggestion what I need to do to fix this issue?

    #119486
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi @mtnaw160

    This is almost certainly normal and related to the difference in metering on the CQ and the dBFS metering used by software.
    There’s more information in the following article – https://support.allen-heath.com/hc/en-gb/articles/4403616287889-General-Levels-and-Metering-in-A-H-Digital-Consoles

    If this doesn’t explain it though, please contact us through support.allen-heath.com and we’ll look into it with you.

    Thanks,
    Keith.

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