AB168 disconnects and reboots with SQ6

Forums Forums SQ Forums SQ troubleshooting AB168 disconnects and reboots with SQ6

This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 weeks, 2 days ago.

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  • Author
    Posts
  • #84694
    Profile photo of Zach
    Zach
    Participant

    Hey guys,
    we have a SQ6 and 2 AB168 stage racks. We randomly lose our stage racks and we stop passing audio until the stage rack reboots.

    Could this be power issues or connectivity issues between the board and rack?

    #84697
    Profile photo of Showtime
    Showtime
    Participant

    Bad rj45 connector?

    Witch firmware?

    Richard

    #84701
    Profile photo of Steffen R
    Steffen R
    Participant

    this could be both, not enough information

    #84937
    Profile photo of Zach
    Zach
    Participant

    1.4

    #84946
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Zach,

    If you haven’t already, please start a ticket at support.allen-heath.com and we can look into the cause for you.

    Thanks!
    Alex

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