Delayed connection to AR2412

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This topic contains 4 replies, has 3 voices, and was last updated by Profile photo of jcarter jcarter 7 years, 8 months ago.

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  • #23925
    Profile photo of jcarter
    jcarter
    Participant

    Hi, all.

    A&H’s Canadian distributor is beavering away on this but I thought I’d throw it to the forums as well for the benefit of anyone else who may have seen this.

    Our AR2412 is occasionally taking as long as 20 minutes to connect to the GLD-80. The console boots up fine, there’s just no I/O from the AR2412 until the connection is made. Once the AR2412 connects there are no further issues.

    We have one AR84, connected directly to the GLD, which works fine.

    Anybody seen anything like this?

    #34630
    Profile photo of Chris93
    Chris93
    Participant

    Is there anything else connected to the same piece of Cat5 the dSnake network is on?

    Any expansion cards in the console?

    Chris

    #34631
    Profile photo of Sound Doctor
    Sound Doctor
    Participant

    Have you tried different cat5 cables/snakes?

    Rick
    GLD80, AR2412, AR84, MMO, GLD Remote, KR202 array

    #34644
    Profile photo of jcarter
    jcarter
    Participant

    It looks like a power supply problem in the AR2412… takes about 15 minutes after turning on the power switch until the blue “power on” LED on the back lights up.

    Once it actually powers up, the AR2412 connects to the GLD within seconds.

    I swear I’m not making this up.

    Our AR2412 will be shipped back to be repaired under warranty, and a demo unit to temporarily replace it is en route to the dealer… quite satisfied with the service.

    #34760
    Profile photo of jcarter
    jcarter
    Participant

    …and our AR2412 has returned!

    Cause of the erratic behaviour was a bad solder joint in the power supply, apparently.

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