Topic: GLD not shut down correctly | Allen & Heath Digital Community

GLD not shut down correctly

This topic has 9 replies, 6 voices, and was last updated 11 years ago by Mr-B.

Viewing 10 posts - 1 through 10 (of 10 total)

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2013/07/27 at 6:25 pm #23891

Chris93
Participant

Our GLD has done this a couple of times, on the latest firmware and the previous version.

It will freeze when “Power down?” “Yes” is pressed, then 5-10 seconds later it will reboot to the grey “Not shut down correctly” screen. It will work normally from here and will power down properly.

It shouldn’t be doing this, but as long as it only freezes when I’m trying to switch it off I’m pretty happy. []

Chris

2013/07/27 at 7:09 pm #34501

bigbean
Participant

It seems to me that many issues issues of digital weirdness are somehow related to usb drive handling by these units.

Boil it down – Great sounding, easy to use, flexible, good value

but
More software work needs to be done on this system.

The surest way to windup with nothing is to wait for everything. On the other hand, the 2nd mouse always gets the cheese.

2013/07/27 at 8:05 pm #34502

Volum
Participant

Chris93:

Do you have a USB-stick inserted when shutting down, or have you tried both with/without?

Make a ticket to the A&H-guys, and i hope they will help.

Willy
FOH-tech.
GLD-80
AR2412
AR84

2013/07/27 at 9:56 pm #34503

Chris93
Participant

No flash drive. Only does it about 1 in 5 shutdowns.

Chris

2013/07/28 at 9:41 am #34504

Jono-Morgan
Participant

my churches one has been doing this too.

seems pretty random, no usb attached

2013/07/29 at 10:16 am #34510

Simon
Moderator

Hi Chris.

The next time this happens, could you open a support ticket and send your GLD logs along with a description of your issue.

Thanks,

Simon
A&H

2013/08/21 at 8:40 am #34664

Jono-Morgan
Participant

I have an error log from when this happened, still need it?

2013/08/21 at 1:55 pm #34667

Chris93
Participant

Ours hasn’t done it since I last posted about it, couldn’t hurt to send in the logs I suppose.

Chris

2013/08/22 at 9:15 am #34672

Jono-Morgan
Participant

My 14mb system log is bigger than their 10mb cap.

FAIL.

2013/08/23 at 2:53 pm #34679

Mr-B
Participant

The guys in tech support seem to have a way around that, just sent them 22mb file, maybe someone in IT needs to enlarge the file handling size[]
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