Topic: Event log messages | Allen & Heath Digital Community

Event log messages

This topic contains 5 replies, has 3 voices, and was last updated by jimvoyager 11 years, 7 months ago.

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2012/09/28 at 12:07 pm #23316

jimvoyager
Participant

Does anyone have a list of event log translations?
I have just got ” ace port A QOS warning”
Could it be a cat 5 cable issue?
Jim

R72 & IDR32
MacBook pro
iPad 2
Airport express router

2012/09/28 at 12:56 pm #31516

Rexeltw
Participant

QOS = Quality or service. Means that you may have lost some data packets (without even hearing it). I’ve had it a couple of times over the years and the source was badly terminated or damaged cabling.

Just remember kids no matter how good your mixing is you can’t polish a turd…

2012/09/28 at 12:58 pm #31517

Rexeltw
Participant

I assume you got a red cross on the firmware version which made you look at the event log?

Just remember kids no matter how good your mixing is you can’t polish a turd…

2012/09/28 at 1:01 pm #31518

Rexeltw
Participant

Typo QOS = Quality OF service.

Fat fingers syndrome…

Just remember kids no matter how good your mixing is you can’t polish a turd…

2012/09/28 at 5:16 pm #31521

Stealth
Moderator

Hi Jim

A QOS (Quality Of Service) error in the event log means that A packet has been lost on the ACE connection. 1 or 2 of these errors occasionally is nothing to really worry about you will probably not notice anything different with the system. If you have lots of these errors regularly you should probably get this resolved and you will be noticing glitches in the audio and possible the control of the system.

The most common causes of this problem are:
Badly crimped RJ45 connectors
Damaged Ethernet cable
using a cable that has not been unwound from the reel
interference from other power sources near your ACE cable

Try using a shorter different cable to see if this resolves the issue.

Regards
Sam A&H

2012/09/29 at 6:51 am #31525

jimvoyager
Participant

How good is this forum guys!
I had an answer while I was still at the gig!
Many thanks for those answers.
Just incidentally, I also had a strange buzz that came and went over the
Main front of house system.
I was attempting to isolate the problem and noticed a massive buzz whenever the ace link cable was connected between surface and mix rack and also when my r72 surface
Was connected to certain power supply sockets.
I did not think it was possible to get an earth buzz on this system.
It’s probably part of the cable QOS thing.
Bad power in the venue maybe.
Jim

R72 & IDR32
MacBook pro
iPad 2
Airport express router
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