dvs token

This topic contains 6 replies, has 4 voices, and was last updated by Profile photo of steve-s steve-s 9 years, 8 months ago.

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  • #22885
    Profile photo of CHRISN
    CHRISN
    Participant

    so i just bought a dante card …… try to redeem my dvs licence and my token has been used already ….. not very happy right now …..[}:)] has this happened to anyone else?

    #28990
    Profile photo of Stealth
    Stealth
    Moderator

    Hi Chrisn

    Did you buy your module new or second hand? if you brought it second hand then you will need to purchase a ne licence from the Audinate website:

    http://www.audinate.com/index.php?option=com_virtuemart&product_id=49&category_id=13&page=shop.product_details&flypage=flypage_cart.tpl

    If the module is new then please contact Audinate support they will be able to help you resolve your issue.

    allenheath-support@audinate.com

    Regards
    Sam A&H

    #28993
    Profile photo of CHRISN
    CHRISN
    Participant

    I actually bought it new !!!! Allen and Heath supplied me with a new license. When I called audinate they actualy said that they have been getting a lot of calls about this and that Allen and Heath control the license numbers.

    But all is good now thanks for the help!!

    #29100
    Profile photo of 01soundman
    01soundman
    Participant

    quote:


    Originally posted by Stealth

    Hi Chrisn

    Did you buy your module new or second hand? if you brought it second hand then you will need to purchase a new licence from the Audinate website….”


    Sam,
    Now that my configuration is working so well (Thank you very much!!), a question came to mind that somewhat relates to the topic here: What if I chose to replace/upgrade/sell the iMAC that is currently using the DVS license? Would I have to purchase a second license to use it on the new computer?

    Again,thanks for the installation help a week or so ago!
    Ray

    #29126
    Profile photo of Stealth
    Stealth
    Moderator

    Hi Ray

    If its down to a computer failure or the need to upgrade a machine, then yes it is possible to transfer the licence from one computer to another. Though you will not be able to have the same licence on 2 working machines.

    If you need to do this please contact Support with the reason for change and your serial number and your user details.

    I hope this answers your question?

    Regards
    Sam A&H

    #29173
    Profile photo of 01soundman
    01soundman
    Participant

    quote:


    Originally posted by Stealth

    Hi Ray

    …. please contact Support with the reason for change and your serial number and your user details.

    I hope this answers your question?

    Regards
    Sam A&H


    Precisely the answer I was hoping for.

    Thanks,
    Ray

    #29722
    Profile photo of steve-s
    steve-s
    Participant

    Would it be possible for someone to reply to my ticket QKH-139296 which relates to transfering a Dante DVS licence?

    Many thanks

    Steve

    Clockwork Audio Systems Ltd.

Viewing 7 posts - 1 through 7 (of 7 total)

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