Topic: dvs token | Allen & Heath Digital Community

dvs token

This topic contains 6 replies, has 4 voices, and was last updated by steve-s 11 years, 7 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)

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2011/08/24 at 1:50 am #22885

CHRISN
Participant

so i just bought a dante card …… try to redeem my dvs licence and my token has been used already ….. not very happy right now …..[}] has this happened to anyone else?

2011/08/24 at 9:45 am #28990

Stealth
Moderator

Hi Chrisn

Did you buy your module new or second hand? if you brought it second hand then you will need to purchase a ne licence from the Audinate website:

https://www.audinate.com/index.php?option=com_virtuemart&product_id=49&category_id=13&page=shop.product_details&flypage=flypage_cart.tpl

If the module is new then please contact Audinate support they will be able to help you resolve your issue.

allenheath-support@audinate.com

Regards
Sam A&H

2011/08/24 at 9:11 pm #28993

CHRISN
Participant

I actually bought it new !!!! Allen and Heath supplied me with a new license. When I called audinate they actualy said that they have been getting a lot of calls about this and that Allen and Heath control the license numbers.

But all is good now thanks for the help!!

2011/08/26 at 6:56 pm #29100

01soundman
Participant

quote:

Originally posted by Stealth

Hi Chrisn

Did you buy your module new or second hand? if you brought it second hand then you will need to purchase a new licence from the Audinate website….”

Sam,
Now that my configuration is working so well (Thank you very much!!), a question came to mind that somewhat relates to the topic here: What if I chose to replace/upgrade/sell the iMAC that is currently using the DVS license? Would I have to purchase a second license to use it on the new computer?

Again,thanks for the installation help a week or so ago!
Ray

2011/08/30 at 11:20 am #29126

Stealth
Moderator

Hi Ray

If its down to a computer failure or the need to upgrade a machine, then yes it is possible to transfer the licence from one computer to another. Though you will not be able to have the same licence on 2 working machines.

If you need to do this please contact Support with the reason for change and your serial number and your user details.

I hope this answers your question?

Regards
Sam A&H

2011/08/31 at 4:17 pm #29173

01soundman
Participant

quote:

Originally posted by Stealth

Hi Ray

…. please contact Support with the reason for change and your serial number and your user details.

I hope this answers your question?

Regards
Sam A&H

Precisely the answer I was hoping for.

Thanks,
Ray

2011/10/12 at 8:55 am #29722

steve-s
Participant

Would it be possible for someone to reply to my ticket QKH-139296 which relates to transfering a Dante DVS licence?

Many thanks

Steve

Clockwork Audio Systems Ltd.
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