Topic: this is getting annyoing!!! mix pad | Allen & Heath Digital Community

this is getting annyoing!!! mix pad

This topic has 17 replies, 9 voices, and was last updated 13 years, 9 months ago by mumu.

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2011/02/14 at 4:07 pm #22644

mumu
Participant

i just wasted 750 us to get an ipad, it took me a aditional download (download it twice including apple charging me twice) so after the second time downloading it it would not disconnect anymore- success.
now today i start it again and i am back to the beginning (app hides as soon i select a mix no matter if it is aux main e.t.c)then i have to logon again – so far including messing with the appstore i wasted 5 hrs and 750 us to get nothing!!!!!!!!!
ps: my pc s connect and work without a problem either wireless or cat5…

no fun[!][!][!]

no cheers
dave

allen&heath iLive-144 /idr 64 / idr 48 (i am convinced audionate is not delivering coz i am a frank zappa fan)

2011/02/14 at 4:10 pm #27400

mumu
Participant

ps no nothing has been changed on my router all what happened was: it was off for three days,
tried it now with multicast off same thing

basic router settings:

automatic configuration-dhcp
Router Name:WRT54GL
Host Name: none
Domain Name: none
mtu: auto
size 1500 (auto)

local ip address:192.168.1.11
Subnet Mask:255.255.255.0
DHCP Server:enabled
Starting IP Address: 192.168.1.100
Maximum Number of DHCP Users: 10

Basic wireless settings:

wireless network mode: mixed
wireless channel:11

ssid: ilive network

security settings:
Security Mode: wpa personal
Group Key Renewal:3600 seconds

Wireless MAC Filter : disabled

Advanced Wireless Settings:

Authentication Type: auto
basic rate: default
transmission rate:auto
cts protection and frameburst: disabled
beacon interwall: 100
dtim interval:1
rts threshold:2347
ap isolation:off
secure easy setup:enabled
fragmentation threshold:2346

cheers
dave

allen&heath iLive-144 /idr 64 / idr 48 (i am convinced audionate is not delivering coz i am a frank zappa fan)

2011/02/14 at 7:39 pm #27405

ddff_lv
Participant

What if you remove encrytption and use mac filter instead?
It seems you lose connectin to router over wi-fi.

ddff

2011/02/14 at 8:19 pm #27406

mumu
Participant

i give it a try thanks

cant find encryption (do you mean wpa?)
tried with wpa off (unsecured network) nope….
tried with the ipod….works
this is very frustrating

cheers
dave

allen&heath iLive-144 /idr 64 / idr 48 (i am convinced audionate is not delivering coz i am a frank zappa fan)

2011/02/15 at 6:23 am #27410

joefi
Participant

quote:

Originally posted by mumu

basic router settings:

automatic configuration-dhcp
Router Name:WRT54GL
Host Name: none
Domain Name: none
mtu: auto
size 1500 (auto)

local ip address:192.168.1.11
Subnet Mask:255.255.255.0
DHCP Server:enabled
Starting IP Address: 192.168.1.100
Maximum Number of DHCP Users: 10

Basic wireless settings:

wireless network mode: mixed
wireless channel:11

ssid: ilive network

security settings:
Security Mode: wpa personal
Group Key Renewal:3600 seconds

Wireless MAC Filter : disabled

hi mumu, what happens if you configure your router with static ip and
MAC Filter enabled instat of dhcp and MAC Filter disabled?

regards ………. joe

2011/02/15 at 3:07 pm #27417

msmelser
Participant

If it makes you feel any better, I currently can’t even connect MixPad to two of my three networked systems, and the one that I can use it on does the same thing as yours. As soon as I select a mix, it logs out. I have tried it with a couple of routers, one with encryption and one without. I don’t think it’s a router thing. I can connect with editor and tweak no problem, even when I’m using tweak on the iPad. I’ve been emailing back and forth with A&H’s technical support guys for over a week trying to work these problems out. I’m hoping they figure it out soon, ’cause I really want to start using the app that I spent money on.

T112/iDR48/ethersound
T112/iDR48/ethersound
MacBook Pro/iDR32/ethersound
T112/iDR32
iPod and iPad

2011/02/15 at 3:50 pm #27418

mumu
Participant

good to hear that at least i am not a complete fool…thats whats nagging me you know, i know how to setup a pc from scratch, i know how to repair a neve console e.t.c. and then you get this……

cheers
dave

allen&heath iLive-144 /idr 64 / idr 48 (i am convinced audionate is not delivering coz i am a frank zappa fan)

2011/02/16 at 10:45 am #27426

Stealth
Moderator

Hi Dave

Have you tried closing all other applications on the iPad by double clicking the home button and clearing all the Apps open there?

Have you contacted A&H Technical Support to see if they can help resolve your iPad issues?

Regards
Sam

2011/02/16 at 3:53 pm #27429

kentlowt
Participant

We found we had to close all the other apps before it would keep running other wise the mixpad ap would just close down on us.

112T/IDR48/IDR16

2011/02/16 at 4:22 pm #27430

mumu
Participant

i tried that as well-no success-and as you can see msmesler (post above) is allready in contact with support with exactly the same issue i dont think there is need for another one…

cheers
dave

allen&heath iLive-144 /idr 64 / idr 48 (i am convinced audionate is not delivering coz i am a frank zappa fan)

2011/02/17 at 12:37 am #27433

snoei
Participant

Same problem with my iPad / mixapp. Selecting an auxsend Will close the mixapp and needs a new login the next start.

2011/02/17 at 12:16 pm #27434

mumu
Participant

frankly i do not understand the whole story….i bet they have been testing it…
my suggestion would be:

as it is a pro application somebody has to relay on. a&h should (like daw companies do) have a list of approved routers including the exact setup how it should be done,
their setups should be for mac only and (very important coz many of us use windows) combined windows mac setup.

honestly i dont have time for this and besides i dont mind buyin another router suggestet and “testproven” by a&h.
what do you think?

ps: to avoid confusion and tons of work bring it down to 1 specific router

cheers
dave

allen&heath iLive-144 /idr 64 / idr 48 (i am convinced audionate is not delivering coz i am a frank zappa fan)

2011/02/17 at 3:10 pm #27437

bucks
Participant

Hi Dave

Where to start …

Firstly its always a good idea to contact Tech Support with these sort of problems. Just because someone on the forum has had a similar issue doesn’t mean they will defiantly share a solution here. Also you may be experiencing a different problem with similar symptoms which needs further investigation.

Secondly let me clarify the router situation. The previous thread I started was specifically regarding Multicast. There are advantages to using Multicast and we recommend it, but multicast can be disabled and you can use what ever router you like. If you want a specific multicast router recommendation, we’ve already made one:

https://www.allen-heath.com/iliveforum/topic.asp?TOPIC_ID=1423&whichpage=1

And we’re in the process of testing others.

Thirdly, your issue is probably not router related.

It sounds like a low memory condition causing the app to exit.

On multi tasking iOS, lots of iPads own apps / features can be running in the background, all using memory.

You need to hard power off the iPad, by pressing and holding the power button, then swipe to turn off.

After switching the iPad back on, don’t launch any other apps, just fire up the MixPad application.

If your still getting problems, there are logs we can get from the iPad to tell us what is going wrong, but these need to be attached to a help desk ticket via Tech Support:

https://allen-heath.helpserve.com/

Cheers

Andy
A&H

2011/02/17 at 6:31 pm #27439

mumu
Participant

i select a mix the app logs off (it does not crash it gets minimized).
please be ashured – i tried all the routines (no apps open, “cold” restart of the ipad,bought the very same belkin router today) editor works,either with mac,
“big pc” and eeepc….i tried multicast on and off,tried it with the other computers off, and the most frustrating: i had it working (with my linksys router) turned it off for two days, turned it back on – and- gone….
of cours 1.8 firmare and editor, tweak (wich works).

cheers
dave

allen&heath iLive-144 /idr 64 / idr 48 (i am convinced audionate is not delivering coz i am a frank zappa fan)

2011/02/17 at 7:16 pm #27440

Lieven-Dewispelaere
Participant

hi guys,

I use an ipad only for ilive and had no problems so far (used it with a dlink DIR615 n router). Dave , does the app work at least in demo mode?

Lieven

T112/IDR48/R72/IDR16
Save a tree, eat a beaver
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