Topic: ILive 144 crashed during show | Allen & Heath Digital Community

ILive 144 crashed during show

This topic has 7 replies, 5 voices, and was last updated 13 years, 10 months ago by Mika-Jokela.

Viewing 8 posts - 1 through 8 (of 8 total)

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2011/01/20 at 2:57 am #22600

Mika-Jokela
Participant

I had very wild show tonight… Suddenly Surface started doing compressors and limiters treshold setups +- 60db.. And then leds started moving very slowly.. Then I hear big pops coming from PA.. I put Master down.. Turn off Surface.. Also Rack.. Then Restart.. 3 long minutes silence from PA.. Then everything worked normally. Only compressor tresholds on snare and master were very high setup..
Also 3 days ago.. It didn’t react Gains from Surface(3 channels, same strip).. I patched mics to different strip.. Everything ok. Next day old channels worked fine…. I updated firmware from 1.7 to 1.71.. Could this be problem? I doubt it very much…

2011/01/20 at 6:20 am #27083

Albin
Participant

My honest opinion: why do you post something like this in the forum? Do you think this is normal behavior and can be fixed somehow? There is something wrong with your System and this is shurely something for tech support.
So go ahead – call your dealer.

2011/01/20 at 9:40 am #27086

Stealth
Moderator

Hi Mika Jokela

Please contact A&H Technical Support with a detailed description of your exact problem and a copy of the event logs from the complee system, they will then be able to help you resolve your issue.

https://allen-heath.helpserve.com/

Regards
Sam A&H

2011/01/20 at 10:44 am #27087

Mika-Jokela
Participant

Of course I call the dealer. But also it would be nice to hear, if somebody have had the same you know. This wasn’t suppose to be any insult to Ilive or nothing like that.
Just to hear if somebody have had samekind of issues… After all this is forum about Ilive? Isn’t it?

quote:

Originally posted by albin

My honest opinion: why do you post something like this in the forum? Do you think this is normal behavior and can be fixed somehow? There is something wrong with your System and this is shurely something for tech support.
So go ahead – call your dealer.

2011/01/20 at 3:22 pm #27089

Albin
Participant

No offense, just was thinking you were waiting for a solution from the forum – cause u had an issue 3 days ago that was not “normal”.
So i just wanted to say – everything that runs not “normal” is an issue for tech support – cause “normal” the ilive system is running without any software problems.

Hope u understand what i was trying to say. (1st way with such problems should always be tech support not a forum).

2011/01/20 at 4:54 pm #27091

RayS
Participant

I for one would like to know when other users are experiencing crashes as dramatic as this, so aside from obviously contacting tech support and dealer etc… I think it’s a good idea to post about our iLive experiences no matter how unpleasant the might be.

Thanks Mika

RayS

R-72/iDR32/iPS10

2011/01/20 at 8:33 pm #27094

Stix
Participant

Yes – Share Experiences – Find solutions – Ask Questions on the iLive Forums! :o)

Cheers

Richard Howey
Audio Dynamite Ltd
IDR48/IDR16/T112/R72

2011/01/25 at 7:59 am #27114

Mika-Jokela
Participant

Hey Thanks Guys! I also think that we need to share experiences here.
I got answer from help desk that problem could be bad ground.. I checked all my elec. cables and the one I was using in FOH was broken.. Sometimes it had ground, but when in right position it lost ground.. So have to check cables at least 2 times in year
But I think this was problem because I never had any bigger problems with table.. And A&H support was also very fast with answer. Thanks.
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