Hi Sam,

I have the same issue, and I read the link u posted. But how can we check the quality of cable? I have checked the user manuel, if says we can use a normal CAT5 cable, I’m using CANARE RJC5E-4P Cat5e cable, is it good enough for ACE?

https://www.uftc.net/DMXOFCLineEthernetCables.htm

Jonathan Lam
Arrow Production

Email: jonathanlam@arrowproduction.com.hk
Website: http://www.arrowproduction.com.hk
A&H T112 / IDR 48

Hi Jonathan

The fact that the ACE QOS error is appearing would suggest that you either have a problem with your cable or that you have some interference near the cable that yould be causing a problem.
It is possible that power cables run along the same path at the Cat5 can cause problems.

You can buy continuity Cat5 testers which may help to diagnose a cable fault though most of them do not support Ethercon.

I am afraid we can’t test every single cable out there so there is a list of approved cables on our website. Below is a link to the page.

https://www.ilive-digital.com/cables.html

Hope this helps
Sam A&H

Hi Jonathan

I is not advised to keep cable on a drum or in a roll as this can potentially cause problems due to interference.

Regards
Sam A&H

Hi Jonathan

Sorry i probably made this sound more serious than it actually is.

This is very unlikely to actually cause a problem. I have tested our equipment hear with various cable on drums and in a roll and have had no issues, though there is a small chance that using cable in this way could cause a problem.

Regards
Sam A&H