Topic: C R A S H – .A G A I N ! – V1.51 | Allen & Heath Digital Community

C R A S H – .A G A I N ! – V1.51

This topic contains 8 replies, has 4 voices, and was last updated by PeterM 14 years, 8 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)

Author

Posts
2009/08/13 at 2:40 pm #22101

PeterM
Participant

Its done it again … Not happy !

Its lost connection between the surface and rack …again!

This time it took 4 days …

Monday, Tuesday, Wednesday .. I tested it for hours and hours… testing every thing I could think of – not a problem

My next problem – what do I do for Sundays gig? I don’t know if it’s a firmware issue or a problem with my desk. Do I reload 1.43 or cut my losses and hire an M7 ?

Peter

2009/08/13 at 2:51 pm #24514

Mr-B
Participant

HI Peter had you been storing any scenes or recalling scenes, anything memory intensive? or was it just sitting there on soak test?
I have been running 1.51 now it seems pretty stable on my system, much better than 1.50 which gave me grief.

Ian B.

2009/08/13 at 3:06 pm #24515

PeterM
Participant

Just a soak test on Thursday.. have not done a thing … It did reboot (screen) OK this time.

Have sent the event logs to Andrew

Peter

2009/08/14 at 1:44 pm #24523

Mr-B
Participant

Hmm don’t fancy the M7 route I am being forced to use one this weekend on an orchestral gig, not happy.[V]
When you re-booted the screen did you turn it off and do a hard re-boot or did you use the re-connect box? or did it just re-connect itself?
I was chatting with Andrew last week and he advised me to do a hard re-boot of the surface if possible as it clears any extra junk out of the memory. Worth a thought possibly. Back to 1.43 would be my choice for the weekend, that way you are confident the software works, even if the 1.51 was fine you would still have that little doubt in the back of your mind and you don’t need that with a show to do.
Have a good gig.[8D]
Ian B.

2009/08/14 at 2:30 pm #24524

PeterM
Participant

Just got it to crash again … recalling scenes. It locked for a while then disconnected. I pressed the reconnect button …. and it did… …just tried again and another crash it locked for about 5 minutes then a red cross against the firm ware, I rebooted the screen and it came good…. just tried it again and crash and disconnect …..

Don’t really want to use an M7 either…. But its all I have access to and I need a reliable desk..

Thanks Ian

Regards

Peter

2009/08/14 at 2:46 pm #24525

Stealth
Moderator

Hi Peter

I just tried E-mailing you to try and get some information to help you with your issue you are having. can you please let me know if you recieved the E-mail i sent you so that i can try and help you resolve your issue as soon as possible.

Regards

Sam
A&H

2009/08/14 at 3:15 pm #24526

PeterM
Participant

I think the problem is only associated with scenes created by 1.43

… touch wood … every thing seems OK with scenes created by 1.51

Have sent you the log files …many thanks Peter

Peter

2009/08/19 at 5:11 am #24548

millst
Participant

I had a similar problem at a gig the other week.
Discovered my ethernet cable was damaged.
Have you tried other cables?

2009/08/19 at 10:24 am #24558

PeterM
Participant

Yes I tried new cables …. and 1.43 works perfectly.

Thanks Peter

Peter
Author

Posts