Topic: Thanks A&H | Allen & Heath Digital Community

Thanks A&H

This topic contains 2 replies, has 3 voices, and was last updated by Wolfgang 14 years, 11 months ago.

Viewing 3 posts - 1 through 3 (of 3 total)

Author

Posts
2009/05/15 at 2:47 am #22047

millst
Participant

This is just a note to say thanks to Mike and Andy from A&H for helping me recently with a problem with our I-Live flash card. The level of service they provided was outstanding.

They both went beyond the call of duty to get me back up and running in less than 24 hours.

We are on the other side of the world so getting replacement parts can be a slow process so I really appreciated the time they took to help me get our card back up and running rather than just telling me to order another one and wait 3 weeks.

It is obvious everyone at A&H is very passionate about the system and will really go the extra mile in the unlikely event of a problem.

Its extremely reassuring to know that a system that is already practically bullet proof is backed up by people who care when something does go wrong.

Thanks guys, I really appreciate it.

Regards
Toby Mills
Noise Productions Ltd
New Zealand
http://www.np.co.nz

2009/05/16 at 4:55 pm #24323

Mr-B
Participant

I will second this view, even though I am in England I have had course to thank the guys in Kernow couple of weeks ago I had 2 iLives out on a job I lost a couple of inputs on a card not normally a problem except I needed all 128 inputs.
New card delivered to site in 24 hours.

You see Old fashioned service what a wonderful thing.
Mr.B

2009/05/19 at 9:24 pm #24327

Wolfgang
Participant

and for germany:

– an Markus Sinsel, der immer fleissig am Telefon hängt und selbst von den unmoeglichsten Fragestellungen nicht aus der Ruhe zu bringen ist!

Danke![]
Author

Posts