Reply To: updating QU16 firmware, problem

Forums Forums Qu Forums Qu troubleshooting updating QU16 firmware, problem Reply To: updating QU16 firmware, problem

#40089
Profile photo of Sheriton
Sheriton
Participant

I had exactly the same problem, again using a drive I’d previously formatted in the desk and used to update previous firmware.
After double-checking the update instructions, I noticed that the downloaded firmware file had a lower case extension whereas the instructions said it should be upper case. I renamed the file and it worked fine.
(I have a suspicion that the renaming may not have made the difference; rather just trying again may have done it. It does seem to take ages for the desk to register the disk being plugged in (an Adata from the approved list). Is that normal?)