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Nicola A&H
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Our distributor in Canada is Erikson Pro. Their contact details are here. They have very experienced service engineers and product managers.

The routing to the USB returns is dependent on your software application. OS X stereo output will default to the Qu Input channels 1 and 2 as you say. You can change this in the OS X preferences: go to Utilities / Audio MIDI Setup / Audio Devices, select the Qu mixer and click on Configure Speakers, then assign stereo Left and Right to the required interface output, for example ch 21&22 to play onto ST3 on Qu-16.