Reply To: troubleshooting out of the box problems

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#40434
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Nicola A&H
Keymaster

Hi Dylan,

Welcome to the digital community!

1. What version of firmware is your Qu-16 running? We made some improvements in V1.4 including a fix for USB3.0 Mac computers. If you are running the latest version of firmware please contact our local distributor for support or submit a ticket to our UK Support team here.

2. After launching the DAW Control driver you should see a tray ‘A&H’ icon. Click on this icon to access the settings, and refer to the Setup Notes available from the download page for instructions.

3. Please download the latest User Guide from the Qu-16 product page. The Channel Source page has been relocated to the Processing / Preamp screen, accessed by the Fn key.

Hope this helps.