Reply To: noisy preamps?

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#36422
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jet1968
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here’s a copy of the response from A&H tech support.I guess what they’re saying is I’m listening to the noise floor driven to the max. would still like confirmation from other users that your desk acts the same way as mine, just to rule out any possible fault
thanks

Hi John,

Thanks for the video,

The Qu has got a powerful headphone amplifier for loud Live situations.
If you were to pass audio through at the settings shown on your video this noise would not be noticeable
(please be careful if you do try this at these settings as you might damage both your headphones and your eardrums)

If you make a recording and play that back you should not notice this noise either.

We have an article in our knowledgebase section that was written primarily for users of our Xone DJ range,
http://allen-heath.helpserve.com/Knowledgebase/Article/View/872/0/xone-noise-in-my-headphones

If you require further support please contact the official Allen & Heath distributor for the UK.
They are now providing all UK technical support, service, warranty repairs, repairs, spares and sales.

Audio-Technica Ltd
Technica House, Unit 5 Millennium Way, Leeds, LS11 5AL, United Kingdom

ukahwarranty@audio-technica.co.uk
techsupport@audio-technica.co.uk

Tel: + 44 (0)113 277 1441
option 4 – Technical Support
option 5 – Customer Service & Repairs (inc Allen&Heath Spares)

Alternatively, please note that you can also contact them directly via their contact form
at the distributor page on the Allen & Heath website: http://www.allen-heath.com/Distributors

If you have any difficulty getting in touch with the team at Audio Technica UK
for any reason, please let us know by replying on this support ticket.

We hope this helps.

Best Regards,
Allen & Heath Technical Support