Reply To: GLD 80 freezing again!

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Pit Lenz

My one-and-a-half-year old console died twice on me, first time (lucklily) at home during setup (wouldn`t boot and got a new main board) , second time during a tour (USB failure, internal cables were replaced).
Both times I opened a helpdesk ticket around midnight which was answered the next morning by 8:00. My German distributor recieved our mails as cc and joined right in to offer me a repair date immediately. Went there with the console and waited with a coffee until it got fixed at no charge.
Despite of being really scared about the failures in the first place, I couldn`t be happier about their service policy (here in Germany).
Thanks A&H and Audio Technica Germany for that.