Reply To: GLD 80 freezing again!

[Dave Perry]

My screen went black as well before restarting itself and stating it hadn’t been shutdown correctly.I wasn’t recording during at the time.

Here is a copy of the ticket I raised with Allen & Heath support. I’m copying it here to see if it raises any recognition with other users crash issues.

I booted the system. A USB stick of 8GB is connected to the GLD I mention this as it maybe a USB stick that caused the error although I don’t know why.

Wed Mar 26 13:09:35 2014 :: Application Started – V1.40 – Rev. 13807
Wed Mar 26 13:09:35 2014 :: Program DSPs
Wed Mar 26 13:09:37 2014 :: Surface dSnake port MAC Address:00:04:C4:01:87:CE
Wed Mar 26 13:09:37 2014 :: Surface Expander port MAC Address:00:04:C4:01:87:CF
Wed Mar 26 13:09:39 2014 :: Channel Select Pressed: Strip Type = 0, Channel Number = 0
Wed Mar 26 13:09:40 2014 :: Locale is en_GB
Wed Mar 26 13:09:40 2014 :: System Started

Ih ad to replug the AudioRack which is why the system registers the AR2412 3 times and then the Expander. This also accounts for the QOS error as I was hot plugging the Audio Racks. This was the first time the Audio Racks had been connected since the firmware update to 1.40.

Wed Mar 26 13:09:52 2014 :: Found dSNAKE GLD-AR2412, MAC Address: 00:04:c4:01:76:3f
Wed Mar 26 13:11:06 2014 :: Found dSNAKE GLD-AR2412, MAC Address: 00:04:c4:01:76:3f
Wed Mar 26 13:13:18 2014 :: Found dSNAKE GLD-AR2412, MAC Address: 00:04:c4:01:76:3f
Wed Mar 26 13:13:24 2014 :: QOS error on dSNAKE (AR2412)
Wed Mar 26 13:13:28 2014 :: Found dSNAKE Expander GLD-AR84, MAC Address: 00:04:c4:01:65:0e

Started using the system as normal.

Wed Mar 26 13:15:17 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 46
Wed Mar 26 13:15:18 2014 :: Channel Select Pressed: Strip Type = 0, Channel Number = 0
Wed Mar 26 13:15:19 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 46
Wed Mar 26 13:17:25 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 0
Wed Mar 26 13:17:27 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 1
Wed Mar 26 13:17:27 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 0
Wed Mar 26 13:17:30 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 1
Wed Mar 26 13:17:31 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 0
Wed Mar 26 13:17:32 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 1
Wed Mar 26 13:17:32 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 0
Wed Mar 26 13:17:32 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 1
Wed Mar 26 13:17:33 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 0
Wed Mar 26 13:17:33 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 1
Wed Mar 26 13:17:34 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 0
Wed Mar 26 13:17:34 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 1
Wed Mar 26 13:17:35 2014 :: Channel Select Pressed: Strip Type = 1, Channel Number = 0

Upon pressing the main select button the system rebooted on its own. After the boot, the system told me it was not shut down properly on the last shutdown. However it did not say this on the original boot. This suggests that the system crashed and rebooted on its own.

Wed Mar 26 13:18:54 2014 :: Application Started – V1.40 – Rev. 13807
Wed Mar 26 13:18:54 2014 :: Failed to get Version = /dev/ah_usb_dsp – s (../../iGL/trunk/Common/Audio/USBManager.cpp:75)
Wed Mar 26 13:18:55 2014 :: Locale is en_GB
Wed Mar 26 13:18:55 2014 :: System Started

I rebooted a second time to see if any more errors appeared. The desk ran smoothly after this point.

Wed Mar 26 13:19:02 2014 :: System Shutdown
Wed Mar 26 13:20:00 2014 :: Application Started – V1.40 – Rev. 13807
Wed Mar 26 13:20:01 2014 :: Program DSPs
Wed Mar 26 13:20:03 2014 :: Surface dSnake port MAC Address:00:04:C4:01:87:CE
Wed Mar 26 13:20:03 2014 :: Surface Expander port MAC Address:00:04:C4:01:87:CF
Wed Mar 26 13:20:05 2014 :: Channel Select Pressed: Strip Type = 0, Channel Number = 0
Wed Mar 26 13:20:05 2014 :: Locale is en_GB
Wed Mar 26 13:20:06 2014 :: System Started
Wed Mar 26 13:20:10 2014 :: Found dSNAKE GLD-AR2412, MAC Address: 00:04:c4:01:76:3f
Wed Mar 26 13:20:11 2014 :: Found dSNAKE Expander GLD-AR84, MAC Address: 00:04:c4:01:65:0e

I’m wondering if the USB memory stick could cause this behaviour. Is their a recommend size limit on memory sticks for the GLD?

I understand that the GLD will update the AR’s firmware automatically. I wonder whether the AR’s being hot plugged and switched around whilst the GLD may have been trying to update them could have cause the said issue. However no audio was passing throughout the system at the time of the crash.

Any advice you could give would be appreciated.