Reply To: QU-16 lost moving fader functionality – all faders dead

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#54048
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dpdan
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that mixer needs to be replaced with a new one.
It is brand new as you stated and you SHOULD NOT accept the offer for the dealer to repair it under warranty.
Demand a new one, and if they only offer a repair, then demand your money back, and buy a new one somewhere else.

So sad to read this.

Hang in there, and sorry this is your first post.
People from Allen & Heath do read these posts so you are in great hands in the event that the dealer does not give you a replacement.