Reply To: No Network Connection on Qu-32

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#49116
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papromike
Participant

Rob, not to ask the obvious but I am going to do it anyway. What firmware is your QU-32 running and what version of the QU-PAD app are you running?

If your iPad is set to auto update, the its also possible that it updated to the latest firmware which doesnt recognize the Qu-32
IF that is Not the case and it simply wont connect.

Just Pm me the Serial Number and the dealer you purchased it from and we will get it taken care of ASAP and get a new console swapped out.
Sorry you had troubles with our support department and I will address this, if you could also please let me know the gentleman you spoke to about your console. Either way we will figure it out and get you dialed.

Michael Palmer
Vp of Sales Allen & Heath USA
American Music and Sound
michael.palmer@ah-usa.com