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Hi Ron

A good diagnostic to try, is connecting a laptop wirelessly to the AP, then ping the desk or another computer on the wired side of the network via the AP.

To do this open up a command prompt (Start -> run -> cmd), then ping the IP Address for a good 5 minutes:

ping -n 300 xx.xx.xx.xx

You should see:

Reply from xx.xx.xx.xx

and a response time.

If the response times are large or you see intermittent “Request timed out” you need to speak to your IT guy about it.

The desk will trip the lost comms if it doesn’t get a response from the desk in 10 seconds, so if you see drops in the ping test in this order of magnitude, then the AP / router could be your problem.

Let me know how it goes.