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It was a T112 and iDR-32. I actually submitted this to them in the form of a trouble ticket and this was the response:


Hi Jeff,

Thanks for your email.

We have recreated the issue you describe and our R&D team will be looking into it.

Apologies for any inconvenience this has caused you.

Best Regards
Allen & Heath Technical Support

I know it was not a major issue, but to me it is attention to these small details that make a product “professional” or not, so I definitely appreciate their response.