Forums › Forums › iLive Forums › Archived iLive Discussions › oh wow..another issue › 2448
+1 Michael
These sort of rants don’t belong here.
Call your dealer or A&H tech support and then if you don’t have any joy, feel free to rant here about poor customer service. Ranting before you have even sought support is just not on.
The reality is, if you have a problem, A&H and the dealer network go above and beyond to get it sorted for you. This forum is not for support issues unless its a genuine issue that many people are experiencing.
I don’t believe the touch screens work the way you describe, otherwise dust or even wind could drive them crazy. They are self calibrating restiveness screens by the look of it, so if anything did get lodged, a reboot should fix it.
By the sounds of this problem and the other problems you have had, your R72 may have had a few (or one big) knock that has loosened or dislodged connectors inside. Maybe in transit or shipping?
If it is still under warranty, get them to check it.
If it is not, a proper maintenance program should check all internal connectors every year anyway.
Is it properly cased?
How or what are you transporting it in?
Judging by the deafening silence and absence of “me to” posts after all of your previous issues, I think it is safe to say you either have a faulty board, or it is something you are doing.
Have you been properly trained in how to use and maintain digital consoles? Is this your first digital console?
The reality is, these systems work and are highly reliable. There are thousands of users around the world that place their faith in these products day after day to run their businesses.
I personally own 3 iLives from T up to modular and I don’t believe there is currently another system on the market that exhibits the same level of redundancy options. But redundancy is no good unless you put in place proper planning and mitigation strategies.
Your system is only as reliable as its single points of failure. A touch screen should not be a show stopping single point of failure in your audio system. Nor should the mixer itself. If the gig is important enough, you should have spares for any one single point of failure or a backup plan.
Digital changes things when it comes to reliability. In the old analog world, there were more individual failure points, but fewer single points of failure.
That does mean in digital, you can carry far less equipment, but it does mean that if a tiny part of that equipment fails, then it has a far greater impact. This means, any high quality operator should carry a spare for every single point of failure or have a fast turnaround backup plan for anything they can’t carry as a spare.
Please call your dealer.
