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I once had an issue with the CF card in my iLive.
I made a call to A&H after hours and within 20 minutes had an international call back from one of the guys who helped build the thing.
They put up an ISP image of a CF card on their web server and talked me through burning it to a new card.

If that is not support I don’t know what is.
That was back in the days when the modular series was all they had.
Now the T series is out, you can afford to carry spares to gigs. I usually have a spare mix rack ready to go for large gigs. Not that I have ever needed it, but support is far less of an issue these days. These things are pretty robust.