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Hi Byondo

Please contact A&H technical support in the UK, yes you will need to open a support ticket. Please use the link i provided previously.

To copy the event logs go to Setup select the tab Utility – Diagnostics, then put a USB key into either of the ports on the surface and press the ‘Copy logs to USB’ button in the bottom left of the screen. Please then attach the file to the support ticket.
The log file will be located on the USB key in :AllenHeathGLDEventLogs

Sam A&H