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Originally posted by msmelser

I spent the whole last week troubleshooting but was unable to reproduce the problem. The ACE Link is all over installed wiring. We did find that pins 4 and 5 had been swapped in a punch bay. We fixed that. All interconnecting cable is cat 5e or 6 and under 325 feet.

Of course, after a week of unsuccessfully trying to cause the problem, as soon as rehearsal starts, prior to services on Saturday, the console goes nuts again. At least this time the mains remained unaffected. I was actually the one mixing this time when it happened. I have to tell you it was not a pleasant experience. We disconnected it from the rest of the control network, gave it a few minutes, and it behaved itself the rest of the weekend. I’m not a network guru, but is it possible for a mixer to receive stray control commands? There was nothing connected directly to this console.

Mark, the possessed channels seem to be independent of specific hardware faders. The possessed channels don’t have to be on a physical fader. You can watch them move in mixrack setup. We purchased the hardware in ’09 and haven’t had any problems with it until now. The only hardware change recently was a switch to dual mixrack mode about a month ago.

Sam, I contacted American Music and Sound by phone, should I be going through http://allen-heath.helpserve.com/ instead?

MacBook Pro/iDR16/Dante
Mac Pro/Dante (Backing Tracks)
Mac Mini/Dante (Multitracking)
2 iPads 3s w/ MixPad

I would not try to use an iLive on a network. AH are quite specific about the cable requirements.


“Cables up to 120m (400ft) in length can be used, but see our recommended & tested cables in the FAQ, and as published on our website.
Allen & Heath cannot guarantee the performance & reliability of the iLive ‘ACE’ system using Cat5 cables which we have not tested or recommended.
Premium touring-grade flexible cables are preferable for live PA work . This includes the short ’Network’ Bridge’ jumper cable if used
with M-ACE option. Allen & Heath can supply an 80m Neutrik ‘Etherflex’ cable on a drum (AH7000).
Once the ACE link is connected and the system is powered up, then LEDs near the ACE ports will show Link Active and Error status. Providing
the network addresses of the system (MixRack, Surface, & Touch-screen computer) are compatible, then the touch-screen screen will show
additional system information. Once the Net Bridge is established over the ACE link then there will be a green tick shown on the surface link
area of the touch-screen status window. A red cross X indicates bridge connection errors. A ‘traffic light’ system of coloured dots is provided”