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We are currently working with tech support on this issue. The bigger issue is we purchased this console in 09, we are on the second control service and have replaced the motor card about 2 years ago. On top of the issue of 5)3 “crazy faders” we have buttons that dont work. We are a small sound company and use the console on the average of about 3 times a month, my point is that we really shouldn’t be having this many problems with this thing. Now I have been told that the factory would like the console back to troubleshoot, so that leaves me without it for probably at least 3 weeks, plus I have to pay to ship it back. A&H needs to get the quality up for me to feel confident selling these things.