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Hi Riggs

Do you know what event log message is being created when the red cross appears? and does it flicker on and off randomly?

I would suggest you save a copy of the event logs when the problem occur’s and then send them in an E-mail to A&H technical support. They should be able to diagnose what is causing the problem from the logs.

saving the event logs can be done by inserting a USB into the surface then navigating to Utility menu – diagnostics – event logs – then press the “store all logs to USB” in the top right corner of the screen.

Sam A&H