1626

#28530
Profile photo of Stealth
Stealth
Moderator

Hi Riggs

Do you know what event log message is being created when the red cross appears? and does it flicker on and off randomly?

I would suggest you save a copy of the event logs when the problem occur’s and then send them in an E-mail to A&H technical support. They should be able to diagnose what is causing the problem from the logs.

saving the event logs can be done by inserting a USB into the surface then navigating to Utility menu – diagnostics – event logs – then press the “store all logs to USB” in the top right corner of the screen.

Regards
Sam A&H