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Hi Victor

I am afraid we will need more information to find out why your system does not seem to be working correctly.

What is your system topology? how are the systems connected? Do both systems have the same problem?
What is the signal path of your audio? to the main out put and to the monitors?
can you find out where in the signal chain you lose the high frequncy? this can be done by using the PAFL bus
Do you have EQ enanbles on the input or mix channels that could be causing the loss in high frequency?

Sam A&H

Does the problem go away if you recall a template factory show?