Hi kentlowt

If you’re continuing to experience problems, please contact our distributor in the US who may be best placed to help out with setup issues.
Alternatively, you can also contact us here at Tech Support in the UK. Either by submitting a online support ticket at:
or by email. to:

We can help you to work through any configuration issues, or advise on the most appropriate course action if there’s a problem with your system.

Hope this helps.