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[Allen & Heath Product Support]

Said,

We have received your email ticket via our Support Centre and will deal with your enquiry as a priority Support matter. We have already replied to you first thing this morning, as we have only just seen this forum posting after we dealt with your ticket.

Please follow this up via your ticket at our Online Support Centre with the information you will have received in your reply from us:
https://allen-heath.helpserve.com/

support@allen-heath.com