System frozen again

[casigorengParticipant]

Hei,

yesterday my GLD-112 freezed again. No USB-Key inserted. Switched between the screens and suddenly the screen did not response anymore. I inserted an USB-Key and than the whole system crashes. The X-11 screen shows a stupid image and than the system starts again.

Sound keeps running, until the reboot starts.

This is my fourth crash! In about 20 Hours running! Not good.

[ArtoParticipant]

Hey,

same problem here, happened on both GLD 80’s that we have here.

Tomi

[djmancoParticipant]

Wow. It happened 3 times on my GLD. Posted a ticket, but no answer/solution from GLD technicians. The second time it recovered itself, but the others, had to force shutdown. Nice mixer, but not reliable. At least not for big shows.

Argentina

GLD80 + AR2412 + AR84 + AR84 + Dante

[TJCornishParticipant]

I have also had 2 crashes on 1.3. One was during changing pages of the buttons to the right of the screen, the other was when changing monitor layers. Need to get these fixed!

[casigorengParticipant]

Hallo? Any A&H out there? I NEED A FIX!

[eotsskleetParticipant]

@casigoreng
This is just a forum, best way to get the fastest support is by submitting a support ticket!

Support-Ticket-Link

[casigorengParticipant]

@eotsskleet
You are right. I submitted a support ticket several weeks ago. But until now, i got no answer.

In my first job i’m a software developer, and i know how hard this problems can be. And i don’t want to blame A&H. But a statement about the development state could be useful.

@All
In the logs, there is an entry saying, that the system is waiting for USB-Key. Maybe the system does not crash if a USB-Key is inserted. That could be a work around. I think i did not have a crash, if a USB-Key is injected, but not shure. Can anyone confirm this?

[djmancoParticipant]

No, Casigoreng. In 2 of the 3 crashes I had a USB stick. The second and third, I was recording to USB. The second, the GLD recovered alone and keep working without any problem. The third, I had to force the turn off. The recording during the second freeze was perfect. At the end, in the third freeze, it’s a mess.

[Chris93Participant]

I crashed it for the first time last week. I was adjusting the compressor on a stereo vocal subgroup and the console just stopped responding, but did pass audio as normal. Switching it off and on again fixed it, and it came back up within a minute to the way it was before the freeze.

I’d normally have a flash drive in, but didn’t this time.

Chris

[johnfruskettiParticipant]

An A&H tech told me that is a good practice when re-configure the mixer setup (number of Aux, MTX, etc) made a reboot of the system (simply turn off and then turn on), to avoid problem.
Also i know that on other English consoles is a good practice too to clean the logs to “clean” the CPU memory.
There was some issues with USB in the previous firmware release, as i know.
bye.
Luca

[eotsskleetParticipant]

Yeah, same for me.. after the problems in the earlier firmware with the “inserts” i reconfigured my “standard” showfile! After this i’ve never experienced any further problems!

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