Qu-24 will no longer connect to laptop

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This topic contains 3 replies, has 3 voices, and was last updated by Profile photo of Rodney Rodney 2 weeks ago.

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  • #67062
    Profile photo of Rodney
    Rodney
    Participant

    We have a Qu-24 that has been updated to v1.90. And it has stopped connecting to our laptop through the USB-B cord. Tried reinstalling the WDM driver but laptop still does not recognize the mixer. Just wondering if I am missing something. I have tried using a memory stick for recording but the QU drive only last about 30 mins and powers down.

    #67070
    Profile photo of Alex A&H
    Alex A&H
    Participant

    Hi Rodney,

    Please start a support ticket so we can try to help get you up and running again.

    You can do that at allen-heath.com/support.

    A fresh download and reinstall of the firmware may solve the issue here.

    Thanks!

    Alex

    #67078
    Profile photo of lightingman117
    lightingman117
    Participant

    Do a hard reset as well.

    #67991
    Profile photo of Rodney
    Rodney
    Participant

    Sorry for not getting back to anyone, with Christmas holidays I was no where near the mixer. But just a note hooked up the laptop to mixer and it works again. Totally baffled as I have not done anything. Going to watch it right now to see if problem comes back.

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