Topic: Problem with QU – system failure | Allen & Heath Digital Community

Problem with QU – system failure

This topic contains 8 replies, has 6 voices, and was last updated by [XAP]Bob 7 years, 1 month ago.

Viewing 9 posts - 1 through 9 (of 9 total)

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2015/01/11 at 11:54 am #44428

Heath_eld
Participant

Hey all.

I was updating firmware on my QU 24 to 1.60 and I have had a problem.

The update didn’t appear to work. It proceeded as advised in manual until it went to all blank. After this it did nothing (for about half an hour)

I turned it off (didn’t know what else to do) and now it’s not starting up.

Help! What do I do?

2015/01/11 at 2:58 pm #44432

mamerica
Participant

Try a Hard Reset and then start over including re-formating the thumbdrive, download the firmware again, etc.

To hard reset the Qu mixer:
– Press and hold the touch screen Reset and Setup keys together and then power up the mixer. Keep the keys pressed for at least 3 seconds while the mixer boots. Release the keys.

2015/01/11 at 6:16 pm #44441

mervaka
Participant

Downloader a fresh copy of the update. Save it to a freshly formatted (to FAT32) USB key. SAFELY REMOVE the drive. Insert the drive into the Qu while off. Whilst holding the ‘Digital’ and ‘HPF’ buttons, power up the desk. This should put the desk straight into a firmware update.

2015/01/11 at 8:31 pm #44444

Heath_eld
Participant

Thanks! Sounds like the directions I’m after.

Which is the “digital” button? The one above the preamp knob?

2015/01/12 at 8:40 am #44467

Heath_eld
Participant

Hey again,

Alright, I did that. No joy.

It doesn’t really seem to be reading the QU drive (just a quick flash when it turns on). However it is cycling the “pan” lights which it wasn’t doing last night (like it should in a system reset)

However I left it for about 6 hours and this is all it did – no change.

Ugh.

2015/01/13 at 12:15 am #44483

mamerica
Participant

I would try a different USB Thumb Drive

2017/03/20 at 9:10 pm #62252

kamal
Participant

hi i have qu32 and between the running live show my mixer faders are not working means its not automatically going up or down so whats the issue and give me the solutions for this its already happen so many times with me.

2017/03/20 at 11:55 pm #62254

Dick Rees
Participant

Kamal…

I realize English is not your first language, but despite that you need to give a more detailed explanation other than “it isn’t working”. Could you please take the time to post more specific and complete details?

2017/03/21 at 2:48 pm #62258

[XAP]Bob
Participant

(Preferably in a new topic? The ‘post a new topic’ form is hidden at the bottom of the forum)
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