Clicking and pops with gigace split

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This topic contains 6 replies, has 5 voices, and was last updated by Profile photo of Bangs A&H Bangs A&H 2 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #63455
    Profile photo of Chris
    Chris
    Participant

    Hello, I have a S5000/CDM32(FOH) and C2500/DM48(MON) connected with a gigace digital split. I’m experiencing clicks and pops that won’t stop. The system has been running for over a month with no issues and just started with this problem over the past few days. I’ve re seated the gigace cards, checked the sample rate to be the same between the consoles but still have the clicks and pops. The link lights on the gigace cards are not flashing. I have audio coming through. Any ideas?

    #63457
    Profile photo of Biggsounds
    Biggsounds
    Participant

    Any other option cards fitted? Maybe the word clock source is not set correctly? I’ll assume you’ve swapped out cables as part of the troubleshooting 😉

    #63467
    Profile photo of Chris
    Chris
    Participant

    Dante and waves v3 are fitted but no audio passing through. I replaced the cable between the two gigace cards with no success. Should I try replacing cable from CDM32 to S5000 at FOH position?

    #63468
    Profile photo of Steffen R
    Steffen R
    Participant

    did you checked the logs?

    #63470
    Profile photo of Chris
    Chris
    Participant

    Yes, checked the logs and they are clean. Tried all new shielded tactical cat6 as well as I replaced the gigace cards with new ones. No problem when I run the systems independently but when I set up the digital split and use the gigace cards, that’s when the clicks and pops start. They are intermittent at first and after 10-15 minutes they get worse.

    #63476
    Profile photo of ddff_lv
    ddff_lv
    Participant

    Sounds like a clock issue. Have you double checked sync parameters?

    ddff

    #63936
    Profile photo of Bangs A&H
    Bangs A&H
    Participant

    Hi, please ensure that the “master” system has the Mixrack audio clock source set to internal. The second system needs to have the Mixrack audio clock source set to the port containing the gigaACE card. This way the second console will receive its clock sync from the master system.

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