I had this problem awhile back and I’m trying to remember how I fixed it.

After you uninstall the software the Allen and Heath directory may still exist (c:program filesallen & heath….). Try removing it (or renaming it) THEN re-installing the software.

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Originally posted by Doug

Thankyou jggrooms removed all my 1.9 back up files from my seperate A&H folder to a stick uninstalled V1.9 again shut down re started downloaded the program again and it started! Have a virtual pint on me.

Now just need to buy some hair restorer!

http://www.maltingsaudio.co.uk

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Something in the editor gets corrupted and unfortunately when you uninstall the editor there is some type of configuration file in the A&H directory that remains.

So, the result is, even after re-installing the Editor that corrupted file is still in the A&H directory and the re-installed editor tries to use it. Removing that directory, after un-installing the Editor, forces the installer to recreate all files and it appears to fix the problem.

I consider this a work around. Maybe A&H can be more specific about the actual problem but glad you’re up and running!